Refund policy

Our Perfect Fit Policy

We want your puzzling experience to be seamless. If a selection doesn’t feel right for your space or your current state of mind, we offer two simple paths to a reset:

1. The Free Exchange (100% Store Credit) If you would like to try a different image or piece count from our collection, we will provide a pre-paid return shipping label at no cost to you. Once we receive your unopened puzzle, we will issue 100% of your original purchase price as Store Credit so you can find the perfect fit for your next ritual.

2. The Standard Return (Refund to Card) If you prefer a refund to your original payment method:

• We will provide a pre-paid return shipping label for your convenience.

• A flat $9.00 Reset Fee will be deducted from your refund to help us cover the logistics of returning the item to our home studio.

Note: Original shipping charges ($7.95) are non-refundable.

The Quality Standard To ensure every customer receives a pristine, untouched experience, all returns must be in their original, unopened shrink-wrap. We cannot accept returns on puzzles that have been opened or started.

Damaged or Missing Pieces If your experience is interrupted by a manufacturing defect or a missing piece, please reach out to us. We will advocate for you with our brand partners (Trefl, Springbok, etc.) to ensure your image is made whole and your peace of mind is restored.

Exceptions / Non-Returnable Items To protect the ritual for every customer, we only accept returns on puzzles that are in their original, unopened shrink-wrap. We cannot accept returns on items that have been opened or started. Additionally, certain types of items cannot be returned, including custom products (such as special orders or personalized items) and sale items.

How to Start a Return To begin your return process, please contact us at constantpiece@gmail.com. Once your return is initiated, we will provide a pre-paid shipping label and instructions on how to send your package to our home studio.